Frequently Asked Questions

JFK and LaGuardia airports are an easy cab ride to NU Hotel Brooklyn. Both are 11 miles from the hotel.

We are conveniently located next to an independently-owned, indoor parking garage. For any questions, please contact the garage directly at (718) 643-0593.

We recommend taking one of our NU bespoke bikes by Republic Bikes for a spin around the neighborhood or over the Brooklyn Bridge. The subway is the best way to get around New York City, and NU is conveniently located within short walking distance to several lines, including the F and G at Bergen Street, the A and C at Hoyt-Schermerhorn Street, the R at Jay Street-MetroTech, the 2 and 3 at Hoyt Street, and the 4 and 5 at Borough Hall.

Yes, we offer housekeeping service.

Each guest room features a flat-screen LCD HDTV, Chrome cast and premium Wi-Fi access for all devices.

Check-in begins at 3:00 p.m., and guests must check out by noon.

We will try our best to accommodate your request. Please contact the hotel directly to arrange.

Front desk staff is available to check you in 24 hours a day.

Yes. Please contact the hotel directly to arrange.

We currently don't have dry cleaning service at the hotel. Please contact the front desk and we can provide options of local services nearby. 

No, we do not.

We can arrange wake-up calls. Please contact the front desk staff to arrange a time.

Please speak with the front desk staff directly to arrange.

Guests enjoy premium WiFi access for all devices, along with local and toll-free phone calls. We also have a guest computer with complimentary printing.

Guests will have access to a 24-hour gym with cardio. Yoga mats are available for guest rooms.

Our spacious on-site fitness center comes fully equipped with treadmills, elliptical machines, stationary bikes, and free weights. Yoga mats are available for guest rooms.

Our fitness room is open, but with Covid Restrictions, use is by appointment only and no more than 2 persons can be permitted in the gym at one time.

Guest rooms include a personal digital safe for storing valuables and laptops up to 13 inches.

We accept packages delivered to the hotel. To ensure your package is properly received, stored and delivered, please ensure the package is addressed to the primary guest on your reservation. All guest packages are charged a $5/per package fee.

NU Hotel is a smoke-free property.

We love pets at NU Hotel. Please find more information regarding our pet-friendly Brooklyn hotel services here.

Any period beyond the daily 24hour cycle (based on arrival time) will be assessed an additional charge.

We do not accept Third Party payments for Transient Reservations. Use of the Credit Card authorization has been discontinued. Special arrangements for Locally Negotiated accounts and Group Reservations can be arranged through our Sales Department.

Credit card charges will vary depending on rate. Please check the Terms & Conditions of the offer you are booking. Some reservations require a deposit and will be charged at the time or reservation, while others will store credit card information until check-in.

We have a basic 48-hour cancellation policy. Some rate types may be non-refundable.

Yes, all rooms have private baths. Learn more about NU Hotel Brooklyn accommodations here.

We do not offer room service, but you can order NU Bites and enjoy your food in the comfort of your room.

Continental breakfast is included as part of our Guest Amenities program. 

A government-issued photo ID is required at check-in; along with a matching/valid credit card

Yes.

NU Hotel Brooklyn is located at 85 Smith Street Brooklyn, New York 11201.

No, it does not. There are multiple currency exchange offices and banks in New York City that can, though. Please contact the hotel directly for more information.

We provide mini-fridges in each room for guests to use to bring their own beverages or purchase from on our Lobby Marketplace. You can find a complete list of NU Hotel amenities here.

Yes, NU Hotel can provide extra beds based on availability at a cost of $25 per night. Please contact the hotel directly to arrange.

New York law prohibits stays longer than 28 nights.

We have so many recommendations for what you should see and do during your visit to NU Hotel Brooklyn. For our suggestions on must-do’s, check out our Neighborhood Guide and blog, which we regularly update with local activities and events.

The NU Hotel is within close proximity to the Barclays Center, only a 17-minute walk or a 7-minute drive by car according to Google Maps.

There is plenty of parking available near the Barclays Center, particularly if you use the mobile app ParkWhiz to book a parking spot in advance.

Please click here to Modify or Cancel a reservation.

Modify or Cancel Reservation